GRILE A/F MFC-CIG: Comunicare de afaceri in limba engleza 2-2008/2009 TRUE/FALSE 2) A practical alternative in collecting past due receivables is to use the services of a collection agency.ANS: T 10) Accounting is the daily recording of financial information while bookkeeping is the design and maintenance of the accounting system.ANS: F 13) A sole trader is a natural person.ANS: T 24) A signed advertisement does not include the name of the firm placing the advertisement, but it is signed by the firm’s manager.ANS: F 25) An insurance certificate is a proof that the goods are covered for risk of damage or loss during transit and is often asked for in the documentary credit ANS:T 33) An auditor is a person who keeps accounts.ANS: F 27) A deposit account is a bank account in which you usually leave money for a long time and which pays you interest ANS: T 39) A Letter of order is a company’s reply to a claim and complaint letter.ANS: F 37) A reply to an order is meant to acknowledge the receipt of the purchase order, express thanks and assure the buyer the goods will be supplied in due time and. ANS:T 40) A supplier must not reply to a customer’s letter of order.ANS: F 46) Before you apply for a job with a particular company, you have to find out all you can about the company.ANS: T 26) Chronological filing means to file documents by date ANS: T 29) Creditors are people who owe you money.ANS: F 4) Cereals, precious metals and raw materials are traded on the stock exchange.ANS: F 44) During an interview you should not show too much interest in understanding your prospective employer’s needs.ANS:F 34) Fixed assets is a synonym for tangible assets.ANS: F 5) Financial accounting reports may provide information concerning future performance as well as past performance.ANS: F 7) Financial accounting is less constrained than the management accounting. ANS: F 21) Financial accountants are not responsible for the forecasting of the company’s future.ANS: T 19) Gerund is frequently used in business writing to express a demand, requirement, request or suggestion.ANS: F 22) In an alphabetical filing system, all information is filed in ABC order.ANS: T 1) In a leasing contract, the person giving the lease is called the lessee or tenant and the person to whom it is given is the lessor. ANS: F 3) In addition to personal information, a CV (resume) should include personal descriptions and a philosophical statement.ANS: F 17) In a semiblock style (Modified block) business letter the first line of each paragraph is indented five to ten spaces.ANS: T 8) In a semiblock style (Modified block) business letter the complimentary close begins slightly to the left of the center of the page. .ANS: F 11) In accounting a gradual loss in the value of something, such as a vehicle, a machine or any ASSET that wears out with use and age is called depreciation.ANS: T 18) In a cash flow statement expenses are entered as paid.ANS: T 15) In a memo there is no salutation and complimentary close.ANS: T 30) Inventory is a synonym for stock. ANS: T 45) In a Letter of Application you should create interest in your disabilities and state your desire to work for more companies at the same time ANS: F 38) Letters of complaint must to be accurate, clear and concise.ANS: T 36) Most often, when companies decide to place orders, they prefer to use special order forms.ANS: T 6) Memos never use indented paragraphs. ANS: T 9) Memos omit both the salutation and the complimentary close.ANS: T 35) Pre/tax profits are the same as net profits.ANS: F 28) Rent is what you pay to shareholders.ANS: F 48) Silicon Valley is full of software companies.ANS: T 49) Some companies are divided into different business units, often also called profit centres.ANS: T 12) Stretching accounts payable is a cost-free method of financing a business.ANS: T 14) The Board of Directors is appointed by the Managing Director (MD).ANS: F 16) The term "memorandum" can be used instead of "memo".ANS: T 20) The Romanian equivalent for " Accounts receivable" is "conturi debitoare".ANS: T 31) The opposite of a loss is a profit.ANS: T 32) The average is the total amount of something.ANS: F 23) The more information passes through your office, the less you need a logical system for filing it.ANS: F 43) The company’s Research and Development Department selects the applications and prepares a shortlist of candidates for an interview.ANS: F 41) The companies are not at all organised along product lines.ANS: F 42) Your CV or resume is a concise statement of your background, education, skills and experience.ANS: T 47) You need to ask your interviewer about the responsibilities of the position you apply for. ANS: T Comunicare de afaceri in limba engleza 2-2008/2009 MULTIPLE CHOICE 7)____________accounts are accounts for your sources of business-generated income. B Revenue 32) _____________ pay is what an employee earns before deductions. C Gross 57) …......... are paid to shareholders. C dividends C BREAK EVEN 5)After only three months the company was able to ...... ....... and started to make a profit. 6)A business that arranges the movement of products or commodities between two countries is an: B export-import firm 23) Accounts ___________show how much money your customers owe you. B Receivable 25) A balance sheet reports the status of an entity… (Select one answer). A At a point in time 43)An increase in imports of consumer goods is most likely to have been caused by D rise in the exchange rate of the Romanian currency 29) Ar fi putut afla cifra de afaceri daca ar fi cautat in foaia de calcul A He could have found out the turnover if he had looked at the spreadsheet 52) A … is a period when prices cannot be increased. A price freeze 55) After an initial deposit, you pay … B installments 56) A payment which is overdue is one which is … C late 59) An amount charged for money borrowed is called ... A interest 62) Costs and money owed are referred to as ... A liabilities 58) Companies … shares to raise capital. B issue 37)Christina wants to ......... her check because she needs the money right away. D cash 69) Employers are interested in practical........... such as word processing and fluency in foreign languages. C skills 60) Equipment generally loses value. This is called ... B depreciation 17)Economists often refer to agricultural or mineral products as: A commodities 18)For a profitable firm, total sources of funds will always total uses of funds. A be equal to 22)For each of the verbs below, three of the four words or expressions fit. In each case circle the one which DOES NOT. C BUSINESS 26) For each of the verbs below, three of the four words or expressions fit. In each case circle the one which DOES NOT. B AN APPOINTMENT 68) Her academic....................are good but she doesn’t have any previous experience C qualifications 40)It is impossible to calculate the losses which have been incurred to date. C debt which has Substitute debt for losses. 34) It was impossible for the bank to collect the money so they were forced to ............... the loan. D write off 73) In the following group of sentences, the speaker is responding to a complaint. Which is the most polite of these responses? B I’m very sorry to hear about your problem 75) In the following group of sentences, the speaker is complaining. Which is the most forceful of these complaints? C I’m sorry, but I’m not satisfied with this product. 78) In the application letter you should clearly specify ________ . A the position you are interested in 79) In the sentence: ‘A shipment of urgent medical supplies is expected to arrive very soon.’ the term ‘shipment’ means: B a quantity of goods to be sent together under the terms of a single bill of lading 13)Investors are influenced by the projected _________ on their capital. B return 14)In the following sentence : “He defaulted on his auto loan payments” the verb “ to default on” means: A to fail to pay money 16)If the Romanian currency were to rise sharply against other world currencies, the probable effect on the Romanian economy would be to: A make imports cheaper 64) Money paid into a bank is referred to as ... C deposit 67)Nowadays many designers or IT specialists are..............in other words they sell their work or services to different companies. B freelance 15)Our ……………include a $12,000 tax bill and the $8,000 we owe our suppliers. C Liabilities 53) Orders are written down on a / an ... B order form 61) Patents, ideas, trade marks, licenses are referred to as: A intangible assets 27)Petty cash is B money held in a business to cover small expenses 63) Property and equipment currently owned and not intended for sale are known as... B fixed assets 28)Reminders must be sent out to all customers whose accounts are more than a month ________ B Overdue 109) Reading comprehension-Logical thinking-Accounting problem solving John and Ellen own the “John and Ellen Laundry”, a partnership. Each takes $1000 cash from the partnership entity and deposits it into a personal bank account. An accounting report of the financial position of the John and Ellen Laundry would show that: C the entity has $2000 less equity 30) Suntem deosebit de interesati sa vindem cu amanuntul produsele dvs. si abia asteptam sa primim esantioanele A We are highly interested in retailing your products and we look forward to receiving your samples. 31) Since import regulations have been relaxed it has become ____to work in the Egyptian market. D Easier 21) Select the BASIC accounting equation B Liabilities plus Equity equal Assets 11)Select the correct word that describes the amount by which expenses exceed revenues: D net loss 65) The removal of money from an account is known as ... A withdrawa 33) The debt should be paid______within thirty days of receiving this statement. C in full 35)The bank is ____________ a minimum rate of 9% for the loan. A charging 36)The boss insisted that Mr.Petcu ___________at the meeting C not be 41)There was a slight fall in profits in March In March 2005 profits_________________ D fell slightly 44)To let someone else use some of your money for a certain period of time, after which it must be paid back, is to.... A lend 42) TRESURER : FINANCES A Secretary : minutes 45) The dollar, the euro and the yen are all A currencies 82) The directors of the company approve the … at the end of the … year. A accounts; accounting 110) The opposite of accounts receivable is.... C Accounts payable 1)When purchasing corporate bonds, investors.... C are making a loan to the company 2)When comparing preference shares with ordinary shares, we can usually say that: B Preference shareholders have priority over Ordinary shareholders for annual dividend payments 3)Which are the three different markets B stock exchange, commodity exchange, foreign currency exchange A An issue of ordinary shares 4)Which one of the following would be classed as a source of long-term funds for a company? 8)When public spending exceeds receipt from income taxes, VAT and so on, the government issues: E Bonds 9) Which of the following best describes an asset of a business : D Anything that is owned by a business 10)We use "Yours sincerely" at the end of a letter if we... B know the exact name of the person we are writing to 12)Which of the following could be used as a short term means to improve cash flow in a business? D .Debt factoring 38)We use "Yours faithfully" at the end of a letter if we... A don't know the exact name of the person we are writing to 39)What is the correct accounting name given to distributions of cash or other assets from an incorporated business to its shareholders ? E dividends 19)Which of the following would be treated as a short-term fund by a company? C Tax provisions 46)Which of the following statements best represents the probable effects on farm income? C Income would tend to fall 47) What can you bring forward? C an appointment 48) What can you call off? B a meeting 49) What can you put through? C a caller 50) What can you lay off? A workers 54) We have just received a … for a quotation. C request 51) What can you write off? B a bad debt 81) Work is always so much better if you have a manager you ... on well with. A get 20) You record how much each of your employees should be paid in the ......... account. D Payroll 24) READING COMPREHENSION Teacher salaries account for approximately seventy percent of a school budget. Any major proposal designed to reduce educational expenditures will ultimately necessitate a cut in teaching staff. Neighbourhood High School is staffed by fifty teachers, and its administration has just ordered a reduction in educational expenditures. According to the above passage, which of the following will be one result of the reductions? C A teaching staff of fewer than fifty teachers 74)Choose the correct letter ending: B We are looking forward to receiving further orders from you 66) Choose the appropriate position for the following job description: filing, mailing, relief, reception and other general office work : D clerk 70) Change the following sentence from Direct into Indirect Speech. “I don’t want to diversify the product offer in the immediate future.” the manager stated. D The manager stated that he didn’t want to diversify the product offer in the immediate future 72)Change the following sentence from Direct into Indirect Speech. ’’ We will be sending our team on a market search in the Middle East ’’, decided the Research & Development Department. C TheResearch & Development Department decided that they would be sending their team on a market search in the Middle East 80) Choose an idiom to replace the expression in the brackets: The price of oil (reached its lowest point) in July and began to rise soon after. D bottomed out 86) Choose an idiom to replace the expression in the brackets: We closed the store early in order to (count the number of items we had). D take stock 83) Choose the correct words to complete the introductory paragraph of a business letter: Dear Mr. Petrescu,With ... to our telephone conversation today, I am ... our latest catalogue. I ... our most up-to-date price list is not yet available, but I shall send you one as soon as they are printed. B reference, enclosing, am afraid 84) Choose the correct words to complete a paragraph of a business letter: If you have any further ... or would like to arrange a meeting, please do not ... to ... us again. D questions, hesitate, contact 85) Choose the things that are traded in financial centres: E all of the above 71) Choose the best alternative for the following situation: Her main ....................appeared to be sitting in cafes and watching people go by. A occupation 76) Choose the most appropriate variant: White collar workers work .... A in offices 77) Choose the most appropriate variant: When you are introduced to somebody you should say ______ . B How do you do? 87) Choose the most appropriate variant: Unless the company had advertised, it______________market share. C would have lost 88) Choose the most appropriate variant: People will be inclined not to place their savings on deposits, if the government _________________interest rates. B lowers 92) Choose the most appropriate variant: I think it would create much better discipline in the office if you ______ me a bit more respect in front of my staff. B showed 93) Grammar: Choose the most appropriate variant: What ___________unless we __________to the stipulations of the contract? C happens/agree 94) Choose the most appropriate variant: If public transport ______ free, less people ____________their cars. C were/ would use 95) Choose the most appropriate variant: If they _______the supplier, they _____ in the mess they are now in. B hadn't changed/ wouldn't have been 96) Choose the most appropriate variant: They ________the goods immediately, if we_________our order by fax. A will deliver/send 97) Choose the most appropriate variant: ________ at the last moment, the meeting _____________. AHadn’t he arrived /would have been called off 98) Choose the most accurate translation of the complex sentence below: Oamenii preferă să facă împrumuturi în valută străină cu condiţia ca dobânda să fie scăzută. B People prefer to take loans in foreign currencies provided that the interest is low. 99) Choose the most accurate translation of the complex sentence below: Banca noastră v-ar acorda un împrumut ipotecar dacă aţi avea 25 de ani şi un venit minim de 300 de dolari. C Our bank would grant you a mortgage loan if you were 25 and had a minimun income of 300 dollars 89) Choose the most appropriate variant to complete the complex sentence: If sales don't improve soon ___________________ A they'll have to lay off some workers 90) Choose the most appropriate variant to complete the complex sentence: If I were in your position, _____________________ B I'd resign rather than wait to be sacked 91) Choose the most appropriate variant to complete the complex sentence: If they spent more on Research and Development, _______________ B they wouldn't be so behind technologically 100) Choose the most appropriate variant to complete the complex sentence: If the company had had a better marketing strategy they ________ C would have easily conquered the foreign market 101) Choose the most appropriate variant to complete the complex sentence: Consumers would be much better off provided that ________ B accurate product information were printed on the packaging 102) Choose the most appropriate variant to complete the complex sentence: They wouldn't have gone bankrupt if ____________ A they had conducted better market research 103) One of these sentences which are often heard or used when telephoning represents a recorded message. Choose it. B We are unable to take your call at the present time. Please leave your name and number after the tone. 104)Complete the phone dialogue: B: “ Extension 101, please.” A: “The line is now free. I’ll .... you ....”A put ... through 105) Complete the phone conversation: B: “I ‘d like to speak to Mr. Isaac.” A: “I am afraid he is in a meeting. Do you want to ..... later?” D call back 106) Complete the sentence with an appropriate preposition: Depending .... its size, there are several organisational structures a company can choose from. B on 107) Complete the sentence with the suitable word: After a long negotiation, we finally reached ................B agreement 108) Complete the sentence with the suitable word: The Far East suffered from ...............difficulties in late 90s. D economic GRILE TIP-COMPLETIONComunicare de afaceri in limba engleza 2- mfc-CIG-2008/2009 COMPLETION 1)Money taken by the government on certain imports and exports is known as :________ ________ (Nu folositi semne de punctuatie. Unde este cazul lasati un singur spatiu intre cuvinte !!!) ANS: customs duties customs duty tariff tariffs customs tariffs customs tariff 2)If a person or business has more debts than money to pay them, this means they may be declared _________ ( un singur cuvint) ANS: bankrupt insolvent 3)Put the following sentences into the passive voice making all necessary changes He has just written a special edition for the bank employees. A special edition has___ ___ ____ by him for the bank employees (Nu folositi semne de punctuatie. Unde este cazul lasati un singur spatiu intre cuvinte !!!)) ANS: just been written 4)Put the verb in brackets into the appropriate form: The manager demands that the main entrance __________(to be) locked at night. (Nu folositi semne de punctuatie. Unde este cazul lasati un singur spatiu intre cuvinte !!!) ANS: should be be 5)In a free market economy the price is determined by__________ and __________ . ( 2 cuvinte cu un singur spatiu intre ele FARA VIRGULA !!) ANS: supply demand demand supply 6) Grammar : Insert the right form of the verb in brackets: The board of directors recommended that she ____________(to join) the company. (Nu folositi semne de punctuatie. Unde este cazul lasati un singur spatiu intre cuvinte !!!) ANS: should join join 7)The double entry bookkeeping system records at least one __________ and one _______for each transaction (Nu folositi semne de punctuatie. Lasati un singur spatiu intre cuvinte !!!) ANS: debit credit credit debit 8) Human Resources Terms-Recruitment Advertising Private employment agencies must place signed advertisements but sometimes they don’t. When the advertisement does not show the firm’s name it is called_______ advertisement. (un singur cuvint)ANS: blind 9) The excess of expenses over revenues for a period is called a ________________ (Nu folositi semne de punctuatie. Acolo unde este cazul lasati un singur spatiu intre cuvinte !!!) ANS: loss net loss loss or net loss deficit debt 10) GRAMMAR: CONDITIONAL Put the verbs in brackets into the appropriate conditional form using the information given. (LASATI UN SINGUR SPATIU INTRE CUVINTE FARA VIRGULA!!!) You are talking to a customer who has asked you to replace a lost credit card for the fifth time. If you ____( to lose) your card again in the future, I’m afraid that the bank ____ ____ (to refuse) to issue a replacement.ANS:lose will refuse 11) Key accounting/financial terms A key term used in financial statements/reports that indicates what the business owes e.g. bank overdraft, creditors, loans, staff leave not yet taken ANS: liabilities 12) GRAMMAR: REPORTED SPEECH Turn the question below into reported speech. How much is the interest for a savings account? asked the customer. The customer asked how much the interest for a savings account ____(Un singur cuvint)ANS: was 13) The fundamental accounting equation is : (Completati formula -lasati un singur spatiu intre cuvinte !!!.)Assets =__________ +____________ ANS: liabilities equity liabilities owners equity liabilities owner's equity liabilities net worth liabilities shareholder's equity liabilities stockholder's equity liabilities owner's equity/net worth liabilities owner's equity / net worth liabilities owner's equity/ net worth equity liabilities owner's equity liabilities owners' equity liabilities 14) A/an ............ ............. is a formal financial statement that aids users in assessing the profitability of a business. Lasati un singur spatiu intre cuvinte !!!! ANS: income statement profit and loss account P&L account profit and loss statement 15) Grammar: If clause Put the verb in brackets into the appropriate conditional form using the information given. A bank representative has just refused your request for a $2000 loan because you do not have enough money in your savings account. If you had had more money in your account, the bank would ____ ____(lend) you the $2000.ANS: have lent 16) Basic Accounting Terminology Money taken from the profits made by companies is known as :__________ tax. (insert one word) ANS: income corporation 17) Give the accounting name for the following: Things of value owned by an entity. (un singur cuvint la plural) ANS: assets 18) Grammar- If clause Put the verbs in brackets into the correct tense. (Lasati un singur spatiu intre cuvinte, FARA SEMNE DE PUNCTUATIE !!!!) The marketing people are complaining about the lack of staff and if we ____( to have) more money we would ___ (to employ ) more people. ANS: had employ had had have employed 19) Turn the statements, questions and orders below into reported speech. A sentence has been done for you; “I have just opened a savings account. I want to go to Bahamas next summer” my uncle said. My uncle said he had just opened a savings account, as he wanted to go to Bahamas the following summer. “You must take out a mortgage.” my parents- in-law said last year. Last year, my parents-in-law said that we___________take out a mortgage. (Nu folositi semne de punctuatie. Acolo unde este cazul lasati un singur spatiu intre cuvinte !!!) ANS: had to 20) Money paid to people that are made redundant is known as ________ benefit. ( un singur cuvint) ANS: unemployment 21) BUSINESS COMMUNICATION Complete the following business letter choosing the appropriate word or phrase from the list. MODIFY its grammatical form where necessary. ( money, to charge, debit, opening, salary, transfer, bank statement, to open, business) (Nu folositi semne de punctuatie. Lasati numai un singur spatiu intre cuvinte !!!) Dear Ms. Morrison We are pleased to confirm that we have___________an account in your name. The account number is 8709000514 and your ________ balance is $4000. May I take the opportunity once more to welcome you as a customer of the Mediterranean Bank Yours sincerely, ANS: opened opening T.S Schneider Manager 22) Basic import-export terminology State the COMMONEST METHOD OF PAYMENT for trade between countries. It is operated by the banks and money is transferred from the buyer to the seller through the banking system. (Lasati un singur spatiu intre cuvinte . Nu folositi semne de punctuatie !!) ANS: letter of credit L/C Documentary credit L / C 23) Basic Import-export terminology One of the most important shipping documents which is also a document of title is the_____ ___ ______ (Nu folositi semne de punctuatie. Unde este cazul lasati un singur spatiu intre cuvinte !!!) ANS: bill of lading 24) SPEAKING Identify the error in the following sentence, then correct the mistake. It is possible that there is no error (in this case write "No error") (Daca nu este nici o greşeală scrieti "no error". Daca exista vreo greseală atunci scrieti numai cuvintul ce trebuie sa inlocuiască unul din cuvintele evidentiate) Although I cannot see you, I can hear you good. No error ANS: well 25) Traduceţi in limba engleză următoarele doua servicii oferite de băncile comerciale (NU FOLOSITI SEMNE DE PUNCTUATIE SAU ORDONARE(DECI FARA A, B, C,.;LASATI UN SINGUR SPATIU INTRE CUVINTE) • facilitatea de retragere numerar în cont descoperit (descoperit de cont) • credit ipotecar ANS: overdraft facility mortgage bank loan overdraft facility mortgage loan overdraft facility mortgage overdraft mortgage loan overdraft mortgage 26) Traduceti in limba engleza următoarele documente bancare / financiar contabile (Nu folositi semne de punctuatie. Unde este cazul lasati un singur spatiu intre cuvinte !!!) • extras de cont ANS: bank statement bank statement of account statement of account statement 27) Enter the correct words to build expressions related to economics and finance. (Scrieti numai cuvintele care lipsesc) (Nu folositi semne de punctuatie. Lasati un singur spatiu intre cuvinte !!!) • A _____ debt is a loan that is not likely to be paid back. • ___________ benefit is regularly paid by the government to people who do not have a job.ANS: bad unemployment 28) Grammar: Passive Voice Transform the following active construction into a passive construction. Insert the adverb in brackets. Use the same tense. (Nu folositi semne de punctuatie. Unde este cazul lasati un singur spatiu intre cuvinte !!!) They have opened the new conference hall (just) The new conference hall ___ ___ ___ opened ANS: has just been 29) Grammar: Passive Voice Transform the following active construction into a passive construction. Insert the adverb in brackets. Use the same tense. (Nu folositi semne de punctuatie. Unde este cazul lasati un singur spatiu intre cuvinte !!!) They have sent for the doctor (already) The doctor ___ ___ ___ sent for.ANS: has already been 30) In accounting the idea of income is the difference between _________ and _________. (Scrieţi numai cele două cuvinte -la plural-lasind o singura pauză intre ele, FARA virgula) ANS: revenues expenses 31) Business writing - LETTER OF COMPLAINT -Complete the following business letter choosing the appropriate word or phrase from the list. MODIFY its grammatical form where necessary. Use a word only once ( to be able to, to run, to drop, to fail, to file, to allow, sell, to buy, to contact, to be, to pay ) (Nu folositi semne de punctuatie. Lasati un singur spatiu intre cuvinte !!!) Dear Ms. Melrose: The purpose of this letter is to advise you that I ___________my attorney and plan to _________ a suit against Class Arrivals unless you drop the charges for which I have _________ billed. ANS: contacted file been have contacted file been 32) Business writing- Apology for billing error - Complete the following business letter choosing the appropriate word or phrase from the list. MODIFY its grammatical form where necessary. Use standard English spelling ( to allow, to do, to want, sell, to buy, to contact, to be, to make, to cancel, to pay ) (Nu folositi semne de punctuatie. Lasati un singur spatiu intre cuvinte !!!) Dear Mr. Howard I would like to apologize for the error we _________ on our invoice DCI-987 dated June 15. I’m _______ that invoice and re-invoicing you as follows: 12 tables @ $11,48 each $137.76 48 chairs @ $2.05 each $ 98.40 12 tablecloths @ $1.88 $ 22.56 24 5-piece place settings @ $3.24 each $ 77.76 I hope this resolves the issue to your satisfaction. I look forward to ___________ business with you in the future. Yours sincerely, ANS: made cancelling doing made canceling doing have made cancelling doing have made canceling doing 33) Business writing - Apology for damaged shipment - Complete the following business letter choosing the appropriate word or phrase from the list. MODIFY its grammatical form where necessary. Use standard English spelling. ( to arrive, to want, to cause, to sell, to purchase, to tell, to contact, to be able to, to be, to make, to cancel) (Nu folositi semne de punctuatie. Lasati un singur spatiu intre cuvinte !!!) Dear Mr. Boyanov I’m sorry to learn about the damage to the sofa that you _________ from us last month. Our driver has determined that the damage occurred in shipment (most likely from the manufacturer’s warehouse to our store). I’ve ordered an exact replacement from the factory, and I’ve been____________that it will take four to six weeks to get here. I’ll call you as soon as it_____________, and we will arrange a convenient time for delivery. I am sorry for the inconvenience this has caused you. I’ll be in touch very soon. Sincerely, ANS: purchased told arrives Bob Chamberlain Manager 35) Enter the correct words to build expressions related to accounting. The most popular way of calculating the depreciation each year is the _______ _______ method. (2 cuvinte-lasati un singur spatiu intre ele ! ) ANS: straight line straight-line fixed installment fixed instalment 37) Fill in the correct prepositions in these sentences. All are expressions which occur frequently in business letters: Duty has been paid _______the goods and they are not liable ____VAT (Lasati un singur spatiu intre cele 2 prepozitii !) ANS: on to 34) Business writing - Collection letter- Complete the following business letter choosing the appropriate word or phrase from the list. MODIFY its form where necessary. Use standard English spelling (to order, to cause, to sell, to purchase, to tell, invoice, to contact, to be able to, to be, to make, to serve, to receive, to settle, present, past, to cancel, have) (Nu folositi semne de punctuatie. Lasati un singur spatiu intre cuvinte !!!) Dear Mr. Boyanov Unfortunately, we still have not ___________your $2,375.60 payment for merchandise you purchased January 15 (invoice #4454, dated January 17). Because your account is three months _______ due, we are now forced to add a late charge of $23.75 in accordance with our credit policy. The new balance is $2.399.35 Please be sure to ________your account with us today. If you have difficulty paying the full amount now, please call me today to discuss arranging a payment schedule. Sincerely, Bob Chamberlain Manager ANS: received past settle received over settle 36) Enter the correct words to build expressions related to accounting. (Nu folositi semne de punctuatie. Unde este cazul lasati un singur spatiu intre cuvinte !!!) The ___________ is a summary of the company’s trading performance, the financial movements over the past financial year. ANS: profit and loss account P&L account income statement profit and loss statement 38) Financial terms Insert the correct word to finish the phrase or question I haven't got enough money for lunch. Could you ________(a împrumuta) me some? ANS: lend 39) BUSINESS COMMUNICATION-Chasing late payments-Unit 11-p. 118 Complete the following business letter choosing the appropriate word or phrase from the list below. MODIFY its grammatical form where necessary. (remittance, to undertake, cash, full, settle, outstanding, overpaid, to charge )-(Nu folositi semne de punctuatie sau de ordonare. Lasati un singur spatiu intre cuvinte !!!) Dear Mr. James Re: Invoice 32448 I am writing to you once again regarding the above invoice, dated 11 January , for the exhibition equipment we supplied to you. This invoice is still ___________(1). According to our records, we have not yet received your _______(2) or a reply to our previous requests for payment, dated 18 February and 15 March. Under the terms of our contract you _________(3) to settle within thirty days of receipt of our invoice. Unless I receive full payment within the next seven days, you will leave me no alternative but to put this matter into the hands of my solicitor. Yours sincerely, Marin Ionescu Head of Financial Dept. ANS: outstanding remittance undertook outstanding remittance have undertaken 41) Complete the following sentences with the appropriate word in the pair, according to the context. a. economic b. economical 1. After the fall of Communism, Eastern Europe countries have been faced with numerous...................problems. 2. His main strength consists in his........................style of writing. 3. Western countries have a sound ...................policy (Scrieti fie numai literele SAU cuvintele potrivite lasind un singur spatiu intre ele FARA VIRGULA !!.) ANS: a b a economic economical economic 42) SPEAKING & Grammar- If clause Completati traducerea de mai jos: Daca nu as fi fost disponibilizat acum nu trãiam din ajutorul de somaj. If I ___ ___ laid off I wouldn’t have lived on ____ benefit now Lasati un singur spatiu intre cuvinte !! ANS: hadn’t been unemployment had not been unemployment 40) BASIC ACCOUNTING TERMINOLOGY Spell out the following abbreviation. (Use English words !!) VAT ANS: value added tax 43) Grammar Put the following sentences into the passive voice making all necessary changes. They will have to adopt a different attitude. A different attitude will have to ________by them Lasati un singur spatiu intre cuvinte !!! ANS: be adopted 44) Basic finance / accounting terminology Write the missing word in the gap (use plural form) People who buy shares in a company are called ________ (1 singur cuvint la plural !) ANS: shareholders stockholders 45) Grammar Complete the sentences with the correct prepositions The increase ____ salaries is around 4%. Inflation now stands______6%. (Lasati un singur spatiu intre cele 2 prepozitii ! ) ANS: in at 46) Fill in the blanks with the words or phrases from the list below. There are more words than blanks. Change the grammatical form of the words where necessary. (overheads; suppliers; shareholders; profits; to hire; to promote; assets; balance) Our company has over 1000 employees on its payroll. We’re expanding and personnel is presently ................new staff. The company’s...........including rent, electricity and heating, have doubled this year. Lasati un singur spatiu intre cele 2 cuvinte !!! ANS: hiring overheads 47) Traduceţi in limba engleza următoarele documente financiar-contabile • situatie financiar-contabila (Scrieti la singular 2 cuvinte !!!) ANS: financial statement operating statement statement of financial condition statement of financial position 48) The language of telephoning Complete the following telephone dialogue: Operator: Hello, Supermovers, How can I help you? Peter: This is Peter Androne. Can I have _________ 334 please ? ( un singur cuvint !!) ANS: extension 49) Complete the sentence below with an appropriate word (scrieti un singur cuvant ! ) If you don’t have enough money in your account to pay your bills, you’ll have to ask for a /an …...... ANS: overdraft loan 50) Complete the sentence below by inserting the right word derived from the verb in brackets. (scrieti un singur cuvant) The pens received before were satisfactory and we had no ... from customers. (to complain) ANS: complaints complaint 51) Complete the sentence below by inserting the right word derived from the verb in brackets. The building society has approved their mortgage loan ... . (to apply) (scrieti un singur cuvant !) ANS: application 52) Complete the sentence below by inserting the right form of the verb in brackets. (scrieti un singur cuvant) He left university after ... a good job in a good company. (to get) ANS: getting 53) Complete the sentence below by inserting the right form of the verb in brackets. (scrieti un singur cuvant) ... ......systems are very important for the book keeping. (to file) ANS: filing 56) Complete the following sentence with the correct missing word(s). A/ An ..... advertisement does not show the company’ s name. ( Un singur cuvint !!) ANS: blind 54)Complete the sentence below with an appropriate word: An organized and regulated financial market where securities (bonds, shares etc.) are bought and sold at prices governed by the forces of demand and supply is called: _____ _______( use singular form) (scrieti 2 cuvinte cu un singur spatiu intre ele!!). ANS: stock exchange stock market 55) Complete the following sentence with the correct missing word(s). One source of job information is a newspaper ............( un singur cuvint) ANS: ad advertisement 57) The company’s human ......... department selects the applications that it considers the most suitable. (scrieti un singur cuvint) ANS: resources resource 58) Complete the following sentence with the correct missing word(s), connected with a job search process. The department in charge with the selection of the applications will prepare a final ____ list of candidates to be interviewed. (un singur cuvint) ANS: short 59) Complete the following sentence with the correct missing word(s). .........(un singur cuvint !) The candidates may have the chance to meet the employer face-to-face if they are invited to attend a/an ANS: interview 60) Complete the following sentence with the correct missing word(s). If you believe in your ability to become the succesful job ......... chosen by that company, prove it in an interview.(un singur cuvint) ANS: applicant candidate seeker 61) Complete the following sentence with the correct missing word(s). Sending a ..... of application means your intention in getting a job or a position in a company. ANS: letter (un singur cuvint) 62) Complete the following sentence with the correct missing word(s). People interested in a job or a position can ........ for it by sending first a Curriculum Vitae. (un singur cuvint) ANS: apply try GRILE-TIP MATCHING Comunicare de afaceri in limba engleza 2-MFC-CIG-AN.UNIV.2008/2009 MATCHING Match the following statement of a potential customer to the most appropriate financial service needed. The first one has been done for you (select one): “I want to send $1500 to my son in Tokyo as quickly as possible”............Swift transfer BANK TERMINOLOGY 1 insurance policy 2 mortgage loan 3 business loan 4 checking (current) account 5 treasury bonds 1) “I want to invest in safe securities" 2) “I want to guard my house against damage” 3) “I’d like to open an account that enables me to make withdrawals or payments against deposited funds 4) “I’d like to buy a new house” 5) “I’d like to buy equipment for the new premises” 1) ANS: 5 ; 2)ANS:1; 3)ANS:4 ; 4)ANS:2 ; 5)ANS: 3 BANK TERMINOLOGY Match the verbs and nouns to form common banking collocations (word partnerships) 1 withdraw 4 pay 2 open 5 make 3 key in 6) bills; 7)a deposit; 8)a PIN number ; 9)cash ; 10)an account 6) ANS: 4 ; 7)ANS:5; 8)ANS:3 ; 9)ANS:1 ; 10)ANS:2 Balance Sheet Entries Here are a number of essential business entries used on a balance sheet. Use the words listed below to decide which type of entry fits the definition. 1 equity 4 depreciation 2 overheads 5 fixed assets 3 liabilities 11) Non-changing costs such as rent, lighting, heating, etc. ;; 12) A gradual loss in value (of equipment or other assets ) over time. 13) The asset value that actually belongs to the owner or the monetary value of a business beyond any amounts owed on it in mortgages, claims, 14) Costs and money owed. ; 15)Property, equipment currently owned and not intended for sale. 11) ANS: 2 ; 12)ANS: 4 ; 13)ANS:1 ; 14) ANS: 3 ; 15)ANS: 5 Reading comprehension: Basic Business Issues Match the first part of the sentences with the right endings. 1 it makes borrowing easier 4 governments expect something in return 2 people tend not to save 5 you don’t pay income tax 3 it looses market share 6 people are more productive 16) If they work in pleasant surroundings ; 17) f they give aid 18) If you have an offshore bank account ; 19) If inflation is high 20) If a company doesn’t advertise ; 21) If the government lowers interest rates 16) ANS: 6 ; 17)ANS:4 ; 18)ANS:5 ; 19)ANS:2 ; 20)ANS:3 ; 21)ANS:1 Match the form of revenue with the right recipient 1 laid off employee 4 financial adviser 2 shareholders 5 blue-collar worker 3 sales representative 22) commission ; 23)wages ; 24)fees ; 25)redundancy pay ; 26)dividend 22) ANS: 3 ; 23) ANS: 5 ; 24) ANS: 4 ; 25)ANS:1 ; 26)ANS:2 Match the opening and closing greetings. 1 Yours sincerely / Kind Regards 3 Yours faithfully 2 Take care / Best wishes / All the best 27) Dear Sirs / Dear Sir or Madam /Ladies and Gentlemen ; 28)Hi Susan / Dear Robert and Mary; 29)Dear Mrs. Jones / Dear Mr. Smith 27) ANS: 3; 28)ANS: 2 ; 29) ANS:1 Here is a list of 5 cost items. Categorize them according to the headings given below. 1 leasing of computers 4 mortgage payments 2 books, newspapers 5 salaries 3 heating, water, gas and electricity bills 30) employee costs ; 31)property ; 32)overheads ; 33)equipment ; 34)miscellaneous costs 30) ANS: 5 ; 31)ANS: 4 ; 32)ANS:3 ; 33)ANS:1 ; 34)ANS: 2 Basic accounting/bank terminology Complete the gap in the following sentence with a suitable verb. 1 lend 4 save 2 borrow 5 earn 3 owe 35) The bank manager refused to ..............us the mony we needed. She said that our accounting system was too disorganised. 36) I have really done well since I moved to Bucharest. I ............more than 2000 Ron per month and I have a company car. 37) We’ve decided to move to a new office to................money. The place we rent at the moment is too expensive. 38) I still .......the bank $3800. I don’t know when I’ll be able to pay it back. 39) I’m going to _________some money from my friends so I can buy a brand new Toyota. 35) ANS: 1 ; 36)ANS:5 ; 37)ANS:4 ; 38)ANS: 3 ; 39)ANS:2 Match the English words on the left to their opposites on the right. 1 LOSS 3 RISE 2 WEAKEN 4 DOUBLE 40) FALL ; 41) PROFIT ; 42) HALVE ; 43) STRENGTHEN 40) ANS: 3 ; 41)ANS: 1 ; 42)ANS:4 ; 43)ANS:2 Match the English words on the left to their Romanian equivalents on the right. 1 a se ameliora 4 constant 2 tendinta 5 radical 3 usor 44) steady ; 45)improve ; 46) slightly ; 47)drastically ; 48)trend 44) ANS: 4 ; 45)ANS: 1 ; 46)ANS:3 ; 47)ANS:5 ; 48)ANS: 2 Match the English words on the left to their Romanian equivalents on the right. 1 produse finite 4 pasive 2 bilant 5 cheltuieli de exploatare 3 lucrare in curs 49) balance sheet; 50)liabilities; 51)operating expenses; 52)finished goods; 53)work-in-progress 49) ANS: 2; 50)ANS:4; 51)ANS:5; 52)ANS:1; 53) ANS: 3 Match the English words on the left to their Romanian equivalents on the right. 1 flux de numerar 4 devalorizare, amortizare 2 taxe/contributii sociale 5 cheltuieli administrative 3 a prezenta (spre evaluare) un bilant 54) submit a balance sheet; 55)overheads; 56)depreciation; 57)social security charges; 58)cash flow 54) ANS: 3 ; 55)ANS:5; 56)ANS:4; 57)ANS:2; 58) ANS: 1 Match the English words on the left to their Romanian equivalents on the right. 1 productivitate 4 venituri 2 preluare 5 castiguri din operatiuni de capital 3 obligatiune negarantata 6 cotatie 59) debenture; 60) quotation; 61)takeover; 62)capital gains; 63)earnings; 64)yield 59) ANS: 3; 60)ANS: 6; 61)ANS:2; 62)ANS:5; 63)ANS:4; 64)ANS:1 Match the job with the job description: 1 bank manager 4 auditor 2 accountant 5 management consultant 3 civil engineer 65) We examine and (usually) approve a company’s financial records. ; 66)I specialise in advising on management reporting systems. 67) We are always ready to discuss lending possibilities with our clients. 68) I draw up and check financial statements, calculate tax, and the unit cost of products. ; 69) We built bridges 65) ANS: 4; 66)ANS: 5; 67)ANS:1; 68)ANS:2 ; 69)ANS: 3 Match the job with the job description: 1 Bank teller 4 General practitioner 2 Receptionist 5 Sales representative 3 Bookkeeper 70) I visit all my clients four or five times a year to tell them about our latest products. ; 71) I have about 500 patients on my list. 72) I welcome and deal with people arriving in the office building. ; 73)I obtain and record financial records. 74) I receive and pay money in a bank. 70) ANS: 5 ; 71)ANS:4 ; 72)ANS:2 ; 73)ANS:3 ; 74)ANS: 1 Match the revenue with the right recipient 1 commission 4 fees 2 wage(s) 5 royalty 3 salary 75) financial adviser ; 76) white-collar worker ; 77)sales representative ; 78)blue-collar worker ; 79)author 75) ANS: 4 ; 76)ANS: 3 ; 77)ANS:1; 78)ANS:2; 79) ANS: 5 Match the following basic accounting terms with their definition: 1 detailed listing of all accounts of an organization. 3 recording the past growth or decline of the business, analyzing these results and suggesting the ways in which the business may grow in the future. 2 a record of the money that a business receives or pays out. 4 a register where purchases are recorded. 80) account; 81)accounting; 82) ledger; 83)purchase book 80) ANS: 2 ; 81)ANS: 3 ; 82)ANS:1 ; 83)ANS:4 Match the following basic accounting concepts with their definition: 1 money owed to minority shareholders in the company’s subsidiaries and associated companies. 3 the percentage a bank pays to depositors for the amount in deposit. 2 receipts from sales or payments of interest and dividends. 4 money that is not paid out to shareholders as dividend, but reinvested in the company. 84) INCOME; 85)INTEREST RATE; 86)MINORITY INTERESTS; 87)RETAINED PROFITS 84) ANS: 2; 85)ANS:3; 86)ANS:1; 87)ANS:4 Match the following basic accounting concepts with their definition: 1 balance sheet 3 trial balance 2 profit and loss account 4 cash flow statement 88) is the test that determines whether the total of debits equals the total of credits. 89) shows what the business owns and what it owes to its creditors and to its owners on the last day of the accounting period. 90) summarizes the profitability of the company by balancing revenue against expenses 91) It is a historic view of the flows of cash into and out of the business. 88) ANS: 3; 89)ANS: 1; 90)ANS:2; 91)ANS:4 Match each comment with a suitable reply: 1 Oh dear! Nothing serious I hope. 3 Congratulations! 2 That’s all right. We haven’t started yet. 4 I’m sorry. Bad luck! 92) We’ve just won that large contract with ICI. ; 93)Our sales manager is in hospital. 94) Bad news! They say they might have to make me redundant. ; 95)I’m sorry I’m late. 92) ANS: 3 ; 93)ANS: 1 ; 94)ANS:4 ; 95)ANS:2 Match the filing system with its description: 1 In a consecutive filing system, 3 In a chronological filing system, 2 In an alphabetical filing system, 96) all information is filed in ABC order. ; 97)all information is filed by date. ; 98)all information is filed by number. 96) ANS: 2 ; 97)ANS: 3 ; 98)ANS:1 Match the word with its definition: 1 Shareholder 3 Bond 2 Broker 99) An agent who is employed by his/her principal to buy/sell his/her goods or services. 100) A formal document acknowledging the existence of a debt. 101) A holder of one or more shares in a company. 99) ANS: 2; 100) ANS: 3; 101) ANS: 1 Match these terms with their definitions. 1 business entities 4 delayering 2 outsourcing 5 customer-centric approach 3 supplier 102) Someone whose business is to provide a particular service or commodity. 103) companies. 104) Reduction of (middle management) levels: the process of simplifying the structure of an organization to make it more efficient. 105) Getting external companies to do work for your company. 106) A business model organized around the needs of the customer. 102) ANS: 3; 103) ANS: 1; 104) ANS: 4; 105)ANS:2; 106) ANS: 5 Basic terms used in accounting Match up the accounting words and phrases with the correct definitions. 1 creative accounting / window dressing 4 managerial accounting 2 financial accounting 5 auditing 3 book-keeping 107) daily recording of financial information. 108) an official examination of a company’s financial records in order to check that they are correct. 109) prepairing budgets and other financial reports for decision-makers. 110) the process of using unusual but not illegal ways to change business accounts to make them look better than they really are. 111) the design and maintenance of the accounting system. 107) ANS: 3; 108)ANS:5 ; 109)ANS:4 ; 110)ANS:1 ; 111) ANS: 2